APPUiO Managed SLA

This page details the Service Level Agreement (SLA). Please see Service Levels for more information.

This SLA applies to the "Guaranteed Availability" service level.

APPUiO Managed OpenShift

SLA Name	Availability Guarantee
Ingress - Canary	99.5%
Kubernetes API - Request Error Rate	99.75%
Kubernetes API - Uptime	99.75%
Workload Schedulability - Canary	99.5%
Storage - CSI Operations	99.25%
Cluster Network - Packet Loss	99.25%

The Service Level Objectives (SLO) and the Service Level Indicators (SLI) are documented in the technical product documentation: APPUiO Managed OpenShift - Service Level Objectives