APPUiO Managed SLA

This page details the Service Level Agreement (SLA). Please see Service Levels for more information.

This SLA applies to the "Guaranteed Availability" service level.

APPUiO Managed OpenShift

SLA Name Availability Guarantee

Ingress - Canary

99.5%

Kubernetes API - Request Error Rate

99.75%

Kubernetes API - Uptime

99.75%

Workload Schedulability - Canary

99.5%

Storage - CSI Operations

99.25%

Cluster Network - Packet Loss

99.25%

The Service Level Objectives (SLO) and the Service Level Indicators (SLI) are documented in the technical product documentation: APPUiO Managed OpenShift - Service Level Objectives