Support Model
- Level 1: End-User Support
-
The CSP or Enterprise IT provides the first level support to the end-user.
- Level 2: Operations Support
-
VSHN provides support to the CSP or Enterprise IT, leveraging its contact to the ISV should there be a need for third level support. Our Support Plans describes in detail what VSHN offers in terms of support.
- Level 3: Application Support
-
The ISV provides support to VSHN.
| There are other options available, like direct support from the ISV to the end-user. Please contact us to learn more and discuss. |