Support Model
- Level 1: End-User Support
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The cloud provier or enterprise private cloud provides the first level support to the end-user.
- Level 2: Operations Support
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VSHN provides support to the cloud provider or enterprise private cloud, leveraging its contact to the software vendor should there be a need for third level support. Our Support Plans describes in detail what VSHN offers in terms of support.
- Level 3: Application Support
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The software vendor provides support to VSHN.
| There are other options available, like direct support from the software vendor to the end-user. Please contact us to learn more and discuss. |