Support Plan for K8up

K8up Logo

K8up (pronounced /keɪtæpp/ or simply "ketchup") is a Kubernetes Operator distributed via a Helm chart, compatible with OpenShift and plain Kubernetes.

Are you leveraging the power of Kubernetes for your applications, and want to ensure your disaster recovery strategy is as robust as your infrastructure? Look no further than our Support Plan for K8up! Designed specifically for users of K8up, the Kubernetes backup operator and a CNCF sandbox project, this support plan offers an array of benefits to enhance your experience.

What You Get

Expert Support by K8up Developers

When you choose the Support Plan for K8up, you gain direct access to the brilliant minds behind the K8up project. Our experienced developers are here to assist you with any issues, answer your questions, and provide guidance on optimizing your backup processes.

Access to Ticket System

Our streamlined ticketing system ensures that you can easily log and track your support requests. Whether it’s a minor query or a critical issue, you’ll have a dedicated channel to communicate with our team.

Prioritized Handling of Issues

Your concerns become our top priority. With the K8up Support Plan, you’ll experience swift response times and expedited issue resolution. We understand the importance of maintaining your Kubernetes backup infrastructure, and we’re committed to keeping it running smoothly.

Access to Bug Fixing

Bugs and glitches can disrupt your operations and put your data at risk. With this plan, you’ll receive immediate attention to resolve any bugs encountered while using K8up. Our team will work tirelessly to ensure your backup processes remain error-free.

Custom Development

Every organization has unique requirements, and K8up recognizes that. With the support plan, you gain access to custom development services. Need a specific feature or functionality tailored to your setup? Our developers are at your service, ready to bring your vision to life.

Hourly Billing

The K8up Support Plan offers flexibility with hourly billing. You only pay for the support and development hours you need, ensuring cost-effectiveness and budget control.

Why Choose the K8up Support Plan

Peace of Mind

Rest easy knowing that your Kubernetes backup operations are in the hands of experts. With access to the K8up development team, you can resolve issues swiftly, minimizing downtime and data loss.

Optimized Backups

Our support plan helps you fine-tune your backup strategy, ensuring data integrity and reliability. Stay ahead of potential problems and maintain a robust backup infrastructure.

Tailored Solutions

Your business is unique, and your backup requirements may be too. With custom development services, you can adapt K8up to meet your exact needs, making it an indispensable part of your Kubernetes ecosystem.


Prioritized issue handling and fast response times mean you can focus on your core tasks, while we take care of the technical challenges. This efficiency translates into better productivity for your team.

Choose the Support Plan for K8up today and unlock the full potential of K8up, the Kubernetes backup operator. Experience worry-free backup operations, expert support, and tailored solutions to safeguard your Kubernetes infrastructure. Your data deserves the best – trust K8up Support to deliver it.


The Support Plan for K8up is very similar to our VSHN Support Plans, specifically tied to K8up.

Basic Priority

Response Time

best effort

within 1 hour [1]

Support Availability

Office Hours


Support Channels


Ticket, Chat, Phone

Price per month

CHF 200.00 plus work billed by the hour

CHF 800.00 plus work billed by the hour

All conditions from the VSHN Support Plans apply.

Work-Hour Pricing

Price per work hour: CHF 250.00.

Prepaid Hour Packages

Hour packages bring the advantage of discounted volume prices. These packages expire after one year from the date of purchase. Worked hours are deducted from the account balance and reported once a month.

Hours Price / Hour Total


CHF 240.00

CHF 9'600.00


CHF 230.00

CHF 18'400.00


CHF 220.00

CHF 26'400.00


CHF 210.00

CHF 50'400.00

Hour packages must be used within one year of the contract signing. You will receive a monthly report of hourly packages used. If an hourly package is used, it will be billed at the normal rate, and a new package can be ordered at any time.

1. For severity level "Critical" issues