Generic Managed Service on Managed Server

While VSHN believes that standard services should ideally be self-serviced (e.g., using Servala or AppCat) and that custom software belongs in containers, tested and deployed to Kubernetes via a CI/CD or GitOps flow, there are scenarios where a dedicated server is the better fit.

This is often due to operational requirements such as special network configurations, advanced or large-scale data handling, or the need to run software that does not integrate well with Kubernetes or is not supported on Kubernetes by the vendor. For these situations, VSHN can build a (partly) Managed Service for most open source and third-party Linux standard software based on the VSHN Managed Server.

Building Block Type

This is a template Service Building Block that builds on the VSHN Managed Server. It can be used to define Managed Standard Software Services in a Solution without needing a standardized specific building block.

Type

🟦 Managed Standard Software

Level

🛠 Service

Based on

VSHN Managed Server

Primary Managed Software

Defined in Solution

Primary Management Framework

VSHN Puppet Profile, Details defined in Solution

Supported Features

The actual features are defined in the scope of the Solution, as they depend on the standard software used.

Feature Availability

Installation of the software

✅

Updates of the software

➕

Configuration of the software

➕

Transport encryption

➕

Custom software parameter tuning

➕

Daily, dump-based or file-based backups

➕

Disk Encryption

➕

✅ = Included by default, ➕ = Optional

Included VSHN Services

Services that can be included in the monthly fee,in addition to the Base Managed Server.

Defined more specifically in the Solution using this building block.

Software Security and Minor Updates

  • Periodic unattended package updates for the software.

  • Short-notice workarounds or fixes to mitigate severe and urgent security issues.

Configuration Management

Managed configuration based on VSHN or community/vendor best practices.

Backup & Disaster Recovery

  • File or dump-based daily backups, to be included in the base server backup.

  • Optional: LVM snapshots for quick manual restore.

Monitoring and Incident Resolution

Service Level Indicators & Objectives

Please refer to Service Levels for further information about service levels. Also, check out "What does SLI / SLA / SLO mean?" for more information about these terms.

Service Level Indicator VSHN Internal Objective (SLO) Customer Objective (SLO)
Service is running

Service responds to a local probe query within 1 second. Probe initiated by VSHN monitoring agent. To be defined in detail in the Solution.

99.99%

Pricing

Prices are in addition to the Base Managed Server monthly costs.

Per Managed Server

The following fee is a base fee that doesn’t include customizations. This is a template price and is typically overridden in the Solution, depending on the included services, managed software, and complexity.

Best-Effort Guaranteed Availability

CHF 40.- / month

CHF 660.- / month

Setup and Operations Effort

The setup of a new instance and any custom configuration, integration work, extensions or improvements of the service, or similar is billed by the hour.

See Setup and Engineering and Changes and Support of the Managed Server Base for more details.

Supported Software

See Base Server - Supported Software.

Under the Hood

Managed Configuration

  • Puppet-managed using a custom VSHN Puppet profile.

  • Software configuration can also be Puppet-managed.

Backup

  • Dumps (if supported) or simple file backups, included in base server backups.

  • Optional: Local LVM snapshots for manual recovery.

Major Upgrade Policy

  • In-place upgrade preferred.

  • Customer is responsible for functionality, data integrity, and performance after upgrades.

  • Optionally via new VM and data migration.

  • Major upgrades always billable by the hour; effort is estimated and offered first.

Requirements

In addition to the requirements of the Base Managed Server, the following must be fulfilled:

Further requirements specified in Solution.

Constraints & Limitations

In addition to the constraints of the Base Managed Server, the following apply:

  • As part of this service, VSHN does not provide support within the software, such as analyzing queries or performing performance tuning. This is the responsibility of the software user.

  • Incidents caused by the customer or third parties (e.g., overloading the DB server) are outside the availability guarantee, and any support or restore effort is billed by the hour.

  • VSHN does not support using the software in a way not supported by the vendor.

Further requirements specified in Solution.