Price Model
Application Operations
This is the price model concerning the Application Operations part of our offering. It also includes Cloud Hosting Architecture Engineering.
Recurring Fees
Base fee per customer: CHF 5'000.00 per month.
This includes:
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Pro-active cloud hosting architecture engineering
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~20 support issues (per month, non-cumulative)
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Support Plan Basic, can be upgraded to Priority.
Each instance of the application is billed according to the following scheme:
Application Size | Best Effort | Guaranteed Availability |
---|---|---|
Small |
CHF 100.00 per month |
CHF 400.00 per month |
Medium |
CHF 250.00 per month |
CHF 1'000.00 per month |
Complex |
CHF 500.00 per month |
CHF 2'000.00 per month |
- Application Sizes
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Small: 1 - 4 Application Components
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Medium: 5 - 10 Application Components
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Complex: More than 10 Application Components
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- Application Component
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A component could also be called a "microservice" or a "backend service", depending on the architecture of the application. Services from the VSHN Application Catalog do not count against this.
- Application Instance
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An defined instance of the application, for example a production and staging instance. An instance of an application can also be excluded from AppOps, which makes most sense for dynamic instances, like pull-/merge request dynamic instances.
- Minimum Contract Length
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1 Year
- Fair-Use
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If an application behaves bad because of programming error or generates overly many alerts, we will bill our effort by the hour in addition to the monthly service fee. The quality of the application is the customers concern, therefore we cannot guarantee proper application operations when the software quality lacks industry standards and behaves unexpected. 10 alerts per month are seen as acceptable, more than that needs to be assessed.
One-Time Fees
- Initial Customer Onboarding
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CHF 5'000.00
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Application onboarding project setup
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Define expectations together
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Learn everything about the customers world
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- Application Onboarding
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CHF 10'000.00
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Assessment of application architecture
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Writing operations run-books
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SLI/SLO definition and configuration
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Clarification of escalation policies and point-of-contacts
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Inclusion into VSHN AppOps platform
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